Delivery & Returns

Standard delivery to the UK only:

  • Usually received within 1 – 3 working days (unless otherwise stated on the product page) from when the order is placed.
  • During peak times (November – December), standard delivery may increase to 2 – 5 working days.
  • Delivery is made anytime between 9am-6pm.
  • Orders placed after 1:00pm will be sent out the following working day.
  • We charge a flat rate delivery fee of £4.50.

Please note: Orders are not dispatched on weekends and bank holidays. Orders placed before 1:00pm are dispatched the same working day (unless otherwise stated). Deliveries to UK Islands (Isle of Wight, Channel Islands, etc) & Northern Ireland may incur additional delivery charges if we are unable to deliver using our standard courier. In these cases we will contact you to discuss the options available after you have placed your order.

Not received your order yet? Once an order is placed, you will receive an confirmation email, followed by a dispatch email with tracking as soon as the order has been sent. If you do not receive either, please check that you have provided the correct email address at the checkout. Please feel free to contact us as well on either 01308 285001 or email thefoxycottage@gmail.com. Goods are normally received within a couple of working days, but on occasion this can take longer.  In most cases we ask that you wait up to 15 working days before we re-send your order.

Want to change your delivery address? If you want to change your delivery address after your order has been placed, please contact us directly on either 01308 285001 or email thefoxycottage@gmail.com as soon as possible and before you receive a dispatch notification. If your order has already been dispatched, it is likely we will not be able to amend or re-route the parcel to a new address while in transit, and will need to be returned to sender before we can resend. There may be an additional delivery cost involved if an item is returned due to wrong address information provided.

Returns: Our returns and refunds policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable).

Refunds: Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially processed. If you’ve done all of this and you still have not received your refund yet, please contact us on either 01308 285001 or email thefoxycottage@gmail.com.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us on either 01308 285001 or email thefoxycottage@gmail.com and send your item to: The Foxy Cottage, Redlands Yard, Broadwindsor, Beaminster, Dorset DT8 3PX.

Return shipping: To return your product, you should mail your product to: The Foxy Cottage, Redlands Yard, Broadwindsor, Beaminster, Dorset, DT8 3PX. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please remember; we can’t guarantee that we will receive your returned item.

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