At The Foxy Cottage we are committed to keeping all the information we hold about you secure, private and confidential. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Please feel free to contact us if you have any comments or suggestions.
About us: This website is owned and operated by Delamere Ventures Ltd; who trade as The Foxy Cottage.
Our contact details:
thefoxycottage@gmail.com
01308 285001
The Foxy Cottage
Redlands Yard, Broadwindsor,
Beaminster, Dorset DT8 3PX
What we collect and store: We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.
Who on our team has access: Members of our team have access to the information you provide us. For example, both the Administrator and the Shop Manager can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others: We share information with selected organisations who help us provide our orders and store services to you; for example this website uses plug-ins provided by WooCommerce and MailPoet, these help us run our online store and allow us to email our newsletters.
How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data: If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Payments: We accept payments through WooCommerce Payments. When processing payments, some of your data will be passed to WooCommerce Payments, including information required to process or support the payment, such as the purchase total and billing information. Please see the WooCommerce Payments Privacy Policy for more details.
Cookies: Like many other websites, The Foxy Cottage website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your recently viewed items. This helps us to improve our website and deliver a better and more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.
Newsletter subscribers: If you have subscribed to our newsletter or if you have purchased on our website, there is a good chance you will receive emails from us. We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system. This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.No identifiable information is otherwise tracked outside this website except for the email address.
Online Gift Vouchers: We store your recipient’s email address, recipient’s name, gift message and your name; so that we can send your Online Gift Voucher with all the proper details that you chosen to provide at the time of purchasing Gift Voucher Product.
Social media: We may use social media, for example Facebook, to communicate with you. By engaging with us on social media you accept that The Foxy Cottage accepts no responsibility for any personal data you post to social networks or websites.
16 or under: If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
